The Portland Guesthouse, 51 Portland Street, Cheltenham, GL52 2NX. Telephone: 01242 906 600
Rates are per room, per night inclusive of VAT, any extras during your stay will be charged on departure. Complaints should be made to the duty manager at the time or as soon after the incident and they will do their best to resolve the matter. Rooms are for two occupants unless previously discussed upon booking and extra provisions have been made, a supplement is available for extra persons.
We understand that sometimes life happens, and cancellations can’t be helped. We are happy to offer a full refund to customers who have booked directly if the booking is cancelled up to 48 hours before the arrival date. For cancellations within 48 hours we will do our best to re-sell the room however if this cannot be achieved full charge will be made for the cancellation.
For Christmas (24th, 25th & 26th December), New Year’s (31st December) and The Festival Race week cancellations will be charged full rate within 7 days of arrival date. Prior to 7 days a full refund will be made to customers who have booked directly.
We are sure guests will be responsible, however, occasionally accidents will happen. If you cause a spill – please inform us, we will come up to clean it straight away for you. However, significant damage to rooms will be charged for at the rate of repair or replacement in addition to any loss of business. In these unusual circumstances, a letter will be sent to the guest within 7 days detailing the damage and costs. Guests will be able to settle the bill within 28 days before a charge is made.
Sorry but smoking in rooms is not permitted. We understand it can be inconvenient but should there be evidence of smoking in a room (even leaning out of the window does not stop the smell contaminating a room for our next guests) an additional nights accommodation will be charged in order to air and clean the room. By smoking in the room, you are causing damage and thus authorising us to charge your card for an additional night’s stay. Please speak to staff about where outside the building it is suitable to smoke.